1.How do you currently handle after-hours calls?

They go to voicemailWe use an answering serviceWe have an AI agent or auto-attendant

2.How quickly do you respond to new leads?

24+ hours1-4 hoursUnder 5 minutes

3.How do you respond to online reviews?

We don’t respond regularlyWe respond manually sometimesWe respond to every review promptly

4.How do you follow up with leads?

Manually, when we rememberCRM with remindersAutomated email/SMS sequences

5.How do you handle repetitive customer questions?

We answer each one manuallyWe have a FAQ pageWe use an AI chatbot

AI Readiness Scorecard