You do the work. We answer the phone.
You're under a house with a wrench. A homeowner with no AC and a baby upstairs is calling — and if it rings out, she calls the next shop on the list. Dottie picks up 24/7, triages emergency from routine, books the job, and texts you the details.
30-day free trial · Keep your number · No new hardware · No contract.
"My AC just completely stopped working. It's 95 degrees outside and my house is heating up fast."
"I have a technician available today between 2 and 4 PM. Can I get you on the schedule?"
"Done! I've booked Mike, one of our senior techs, for 2 PM today. He'll text you 30 minutes before he arrives."
"Our diagnostic is $89, and that gets applied to the repair cost."
This is a real call flow
8:42 AM. You're on a roof. Here's what happens.
The AI answers, hears the symptoms, flags it as an emergency, books the visit, and puts the whole thing in your pocket — in one text.
One text. Triage, callback number, and a booked slot — before you're off the roof.
"The AC is not cooling at all — it's 95° upstairs and we have an infant at home. Can somebody come today?"
"Oh no — with a little one at home, let's get someone out there today. I have 11 AM open. Is this for the Carrier central system?"
"Yes — the Carrier central unit. 11 works, thank you so much."
"Booked at 11 AM — how does it know I'm free?"
You set the calendar rules. You define your service windows and job durations — the AI only offers slots you've opened.
Emergencies can ring straight through. If you want, a flagged emergency rings your cell immediately instead of just booking.
You approve the schedule; it fills it. Nothing lands on your calendar outside the rules you set on day one.
This morning's calls
Every call answered · sorted by urgency, not orderThe full front desk
One front desk, every channel.
FrontlineHQ answers calls, chats & responds to reviews for your business — 24/7 AI, no staff needed. The phone is the wedge; the platform covers everywhere else a customer reaches you.
Every call answered
AI answers every call, qualifies the emergency, texts you the details, and books the job on your calendar — nights, weekends, and while you're on a roof.
See the live call aboveEvery website visitor captured
AI chat on your website, trained on your business — your services, your prices, your service area. It captures the 2 AM website visitor the same way the phone line captures the 2 AM caller. One line of code on your site; also answers on SMS, WhatsApp, and Messenger.
Every review answered
AI drafts and posts replies to your Google reviews directly — most competitors can only draft, not post. Negative review? You're alerted instantly, before it costs you the next customer.
"Service was okay but the wait time was too long. Took 45 minutes past my appointment."
— Jennifer M.
"Hi Jennifer, thank you for the feedback — a 45-minute wait is not the experience we aim for, and we've adjusted our scheduling. We'd welcome the chance to make it right."
The follow-up that runs itself
AI Workflows handle missed-call recovery, emergency dispatch, and review alerts — turn them on with one tap, every one included.
See the workflows belowAI Workflows
The follow-up you never have time for.
Ready-made automations that run after the call ends — the paperwork, the callbacks, the reminders. Turn them on with one tap.
Emergency Service Dispatch
Detects no-heat, no-AC, and gas-leak calls, escalates them to hot priority, and dispatches your on-call tech by SMS.
Missed Call Recovery
Texts the caller back instantly, alerts your team, and escalates if nobody calls back within 15 minutes.
Post-Call Summary
After every call: an AI summary, notes logged, and the lead stage updated automatically.
Instant Lead Alert
Email, SMS, and Slack the moment a new lead comes in — so somebody responds while it's hot.
Seasonal Maintenance Reminder
Reaches your customer list at the start of heating and cooling season to book preventive visits.
Review Response Alert
A negative review comes in — it's tagged, your team is alerted, and a response task is created before it festers.
Every one of these ships included. No add-ons, no per-workflow fees.
Setup in an afternoon
Three steps. No new hardware.
Forward your line
Keep your existing number. Forward missed and after-hours calls — or every call — to your FrontlineHQ line. Turn it off instantly (just dial *73).
AI answers and triages
It asks the questions a good dispatcher asks: what system, what symptom, who's in the home. Emergencies get flagged. Routine work gets scheduled. Nothing gets promised that you didn't approve.
You get the booked job
A text with the triage, callback number, and a slot on your calendar. You only pick up the phone when it's a real emergency — the rest is already handled. No app store, no IT guy — it works on the phone you already carry.
Works with your tools. No manual work.
Sync leads, calls, and conversations to your CRM, scheduling, and field service software — via Zapier, Make, webhooks, or our REST API.
Simple pricing
Less than one missed job a month.
Every feature. One phone line. No per-call fees. Includes 300 AI voice minutes a month — if you ever outgrow them, we'll talk before you're ever charged more.
- 24/7 call answering — nights, weekends, and while you're on a job
- Emergency / same-day / routine triage built for HVAC & plumbing
- Instant SMS alerts with callback number and job details
- Appointment booking on your schedule, your rules
- Full call log with transcripts of every conversation
Straight answers
Frequently asked questions.
What is FrontlineHQ?
FrontlineHQ is an AI platform that gives any business an AI voice agent, AI chatbot, and review manager in one dashboard. It answers calls, triages emergencies, captures leads, responds to reviews, and books appointments 24/7 — one flat plan, everything included.
What is Frontline AI?
Frontline AI refers to FrontlineHQ's AI technology — an AI voice agent and chatbot suite that handles customer calls, live chats, and Google review responses automatically. Businesses use it as a 24/7 AI front desk.
How long does it take to set up FrontlineHQ?
Setup takes an afternoon. Forward your existing phone line — keep your number — and paste your website URL so FrontlineHQ trains an AI on your content automatically. No developers, no new hardware.
What types of businesses use FrontlineHQ?
Any business that takes calls, chats, or reviews — HVAC, plumbing, auto repair, dental, restaurants, salons, legal, real estate, and more. The AI adapts to your industry automatically.
Do I need technical skills to use FrontlineHQ?
No. FrontlineHQ is designed for business owners, not developers. Forward your line, customize your rules, and copy one line of embed code for the website chat. The AI trains itself on your content.
How does FrontlineHQ protect my customer data?
All data is encrypted with AES-256-GCM, stored in infrastructure following SOC 2 principles, and isolated per business with row-level security. We never share your data with third parties.
Can I control what the AI says to my customers?
Yes. You set the calendar rules and escalation rules, add custom Q&A pairs to override any response, and review every call transcript and conversation in your dashboard. Nothing gets promised that you didn't approve.
Call it right now — try to stump it.
That's a live AI demo line, answering today. Talk to the same AI your customers would reach and ask it the hardest question a caller has ever asked you.
Or start your 30-day free trial at frontlinehq.ai — set up in an afternoon.