Help Center

How can we help?

Find guides and answers for every FrontlineHQ feature

Getting Started

Creating Your Account

Setting Up Your First AI Chatbot

Create and configure your AI chatbot step by step — from naming it to going live on your website.

Training Your Chatbot with Knowledge

Learn how to add website content, Q&A pairs, files, and text snippets to make your chatbot smarter.

Customizing Your Chatbot Appearance

Change colors, welcome messages, avatar, and position to match your brand.

Deploying Your Chatbot to Your Website

Copy one line of code and paste it into your website to go live — works on any platform.

AI Chatbot

Understanding the Chatbot Dashboard

Navigate the chatbot hub — tabs for customization, activity, leads, sources, and deployment.

Managing Conversations

View chat history, search conversations, and understand customer interactions.

Capturing and Managing Leads

Set up lead capture forms in the chat widget and manage your lead pipeline.

Adding Knowledge Sources

Add website content, Q&A pairs, files, and text to your chatbot's knowledge base.

Customizing AI Behavior

Adjust tone, language, system prompts, and response style to match your brand voice.

Connecting Channels (Telegram, WhatsApp, SMS)

Extend your chatbot beyond the website widget — connect Telegram, WhatsApp, and SMS.

Voice Agent

Setting Up Your Voice Agent

Get a phone number and configure your AI voice agent to answer calls 24/7.

Managing Phone Calls and Transcripts

View call logs, read AI-generated transcripts, and review call summaries.

Training Your Voice Agent

Add knowledge, customize scripts, and configure how your voice agent handles calls.

Voice Agent Settings and Configuration

Configure call handling, transfer rules, voicemail, and advanced voice agent options.

Review Manager

Connecting Your Google Business Profile

Link your Google Business Profile to automatically sync and respond to reviews.

Managing and Responding to Reviews

View all your Google reviews in one place and respond with AI-generated or custom replies.

AI-Generated Review Responses

How the AI generates review responses and how to customize the tone and style.

Review Analytics and Insights

Track your review performance, average ratings, response rates, and trends over time.

Account & Billing

Managing Your Subscription

View your plan, upgrade or downgrade, manage payment methods, and view invoices.

Team Members and Roles

Invite team members and assign roles with granular permissions (Owner, Admin, Manager, Agent, Viewer).

API Keys and Developer Tools

Generate API keys, set up webhooks, and integrate FrontlineHQ with your existing tools.

Data Privacy and Security

How FrontlineHQ protects your data — encryption, GDPR compliance, SOC 2 practices, and data export.

Get Started Today

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Customer Again?

Start using FrontlineHQ's AI chatbot and voice agent to grow revenue 24/7.

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How can we help?

Getting Started

AI Chatbot

Voice Agent

Review Manager

Account & Billing

Getting Started

Creating Your Account

Setting Up Your First AI Chatbot

Training Your Chatbot with Knowledge

Customizing Your Chatbot Appearance

Deploying Your Chatbot to Your Website

AI Chatbot

Understanding the Chatbot Dashboard

Managing Conversations

Capturing and Managing Leads

Adding Knowledge Sources

Customizing AI Behavior

Connecting Channels (Telegram, WhatsApp, SMS)

Voice Agent

Setting Up Your Voice Agent

Managing Phone Calls and Transcripts

Training Your Voice Agent

Voice Agent Settings and Configuration

Review Manager

Connecting Your Google Business Profile

Managing and Responding to Reviews

AI-Generated Review Responses

Review Analytics and Insights

Account & Billing

Managing Your Subscription

Team Members and Roles

API Keys and Developer Tools

Data Privacy and Security

Ready to Never Miss aCustomer Again?

Ready to Never Miss a
Customer Again?