Understanding the Chatbot Dashboard

When you click on a chatbot from the sidebar, you'll see the Chatbot Hub with these tabs:

• Customize — Configure AI behavior, system prompt, tone, quick replies, and test in the playground
• Activity — View all conversations and chat history
• Leads — See captured leads with contact info and conversation context
• Sources — Manage knowledge base (websites, Q&A, files, text)
• Go Live — Style the widget, set content, get embed codes, connect channels
• Settings — Lead capture rules, auto-close timing, feedback toggles

The dashboard shows real-time metrics including:

• Total conversations — All chat sessions started
• Leads captured — Visitors who submitted contact info
• Messages sent — Total AI responses generated
• Active conversations — Currently open chats

All numbers come from real data — there are never placeholder or estimated values.