Adding Knowledge Sources

Your chatbot can learn from five types of sources:

• Website URL — Automatically scrapes and indexes your web pages
• Q&A Pairs — Question-and-answer pairs for precise control
• Text Snippets — Free-form text content
• File Upload — PDF, DOCX, or TXT documents
• CSV Import — Bulk import Q&A pairs from a spreadsheet

In the Sources tab, you can:

• View all sources — See each source with its type, chunk count, and status
• Re-sync a website — Re-scrape to pick up new content
• Edit Q&A pairs — Update answers as your business changes
• Delete sources — Remove outdated or incorrect information
• View chunks — See how your content was split for search

FrontlineHQ automatically tracks questions your chatbot couldn't answer confidently. Check Knowledge Gaps in your dashboard to see:

• Questions that had low-confidence answers
• Frequency — how often each question was asked
• Suggested Q&A pairs to fill the gap

Regularly reviewing knowledge gaps is the fastest way to improve your chatbot's accuracy.