Managing Conversations

Go to the Activity tab in your chatbot hub, or navigate to Conversations in the main sidebar. You'll see a list of all chat sessions with:

• Visitor name (if captured) or "Anonymous Visitor"
• First message preview
• Timestamp and duration
• Status (active, closed, or escalated)

Click any conversation to see the full chat transcript. Each message shows:

• Who sent it (visitor or AI)
• Timestamp
• Knowledge sources used (if the AI referenced your training data)

You can also see the visitor's location, device, and referral source in the sidebar.

Conversations are automatically closed after 15 minutes of inactivity (configurable in Settings). Closed conversations are still visible in your history and can be reviewed anytime.

When a conversation is closed, a summary is automatically generated by AI, capturing key topics discussed and any action items.