Customizing AI Behavior

The system prompt tells the AI how to behave. Go to the Customize tab to edit it. You can choose from built-in templates or write your own:

• General AI — Friendly, helpful assistant
• Customer Support — Professional, solution-focused
• Sales — Engaging, proactive with offers
• Booking — Focused on scheduling appointments
• FAQ — Concise, factual answers

You can also fully customize the prompt to include specific instructions, brand guidelines, or response rules.

Configure how the AI communicates:

• Tone — Professional, Friendly, Casual, or Formal
• Response length — Concise, Balanced, or Detailed
• Language — The AI auto-detects the visitor's language, but you can set a default

The AI supports 95+ languages automatically. When a visitor writes in Spanish, the AI responds in Spanish — no configuration needed.

FrontlineHQ uses advanced AI models for response generation. The system automatically uses the best available model and falls back gracefully if needed. You don't need to configure this — it's handled automatically to ensure reliability.