Customizing Your Chatbot Appearance

Go to your chatbot's Go Live tab. The left panel shows all appearance settings, and the right panel shows a live preview that updates in real-time as you make changes.

Customize these visual elements:

• Primary color — Used for the chat bubble, send button, and header
• Background color — The chat window background
• Chat bubble position — Bottom-right or bottom-left of the screen
• Avatar — Upload a custom image or use the default AI avatar

Choose colors that match your brand. The preview updates instantly so you can see exactly how it'll look.

Set a welcome message that greets visitors when they open the chat widget. Keep it friendly and specific to your business.

Good example: "Hi! I'm the SmileDental assistant. I can help with appointment booking, insurance questions, or general inquiries. How can I help?"

Add quick reply buttons that appear below the welcome message. These are pre-set prompts that visitors can click instead of typing. Common choices:

• "Book an appointment"
• "What are your hours?"
• "How much does it cost?"
• "Talk to a human"

Customize the text displayed in the widget:

• Widget title — Shown in the chat header
• Input placeholder — The hint text in the message input box
• Footer text — Optional text below the chat area