Privacy Policy

1. Introduction

FrontlineHQ ("we," "our," or "us") operates the website frontlinehq.ai and provides AI-powered automation services for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you sign up for an account or use our services, we may collect:

• Name and email address
• Business name, address, and phone number
• Payment and billing information
• Account credentials

Usage Data

We automatically collect certain information when you use our services:

• IP address, browser type, and device information
• Pages visited, features used, and interaction data
• Chatbot conversations and voice call transcripts processed through our platform
• Review data and lead information managed through our tools

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI automation services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Use anonymized, aggregated data to improve service performance
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who assist in operating our platform (hosting, payment processing, AI model providers, analytics)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission

4.5 Data Processing Roles

• Business User account data: We act as the data controller for your account information (name, email, billing details).
• End-user data: For your customers' data (chat conversations, call transcripts, contact info captured by the chatbot), we act as a data processor on your behalf. You (the Business User) are the data controller for your customers' data.

Business Users are responsible for: informing customers that an AI chatbot is in use, including appropriate disclosures in their own privacy policies, and responding to data access or deletion requests from their customers.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@frontlinehq.ai.

8. Cookies

We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings. Essential cookies required for the platform to function cannot be disabled.

9. Third-Party Services

Our platform integrates with the following third-party services:

Each provider is contractually obligated to protect your data. These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about what personal information we collect about you.
• Right to Delete: You can request that we delete your personal information.
• Right to Opt Out: You can opt out of the sale of your personal information. Note: we do not sell personal information.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, contact us at privacy@frontlinehq.ai.

12. AI-Specific Disclosures

• When a customer sends a message to your chatbot, the message is sent to our servers along with your business knowledge base. This is processed by Anthropic's Claude AI to generate a response. Anthropic does not use this data to train their models.
• AI responses are not guaranteed to be 100% accurate. Business Users should review AI-generated content and are responsible for its use.
• The chatbot is not designed to collect sensitive data such as health records, Social Security numbers, or financial account numbers. Do not configure your chatbot to request such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: