Connecting Channels (Telegram, WhatsApp, SMS)

Your AI chatbot can respond on multiple channels, all using the same knowledge base and personality:

• Website Widget — The default embed on your site
• Telegram — Connect a Telegram bot
• WhatsApp — Via WhatsApp Business API
• SMS — Via Twilio phone numbers
• Slack — Connect to your team's workspace

To connect Telegram:

1. Open Telegram and search for @BotFather
2. Send /newbot and follow the prompts to create a bot
3. Copy the API token BotFather gives you
4. In FrontlineHQ, go to Go Live → Channels → Telegram
5. Paste your token and click Connect

Your Telegram bot will now respond using your chatbot's knowledge base.

WhatsApp requires a WhatsApp Business API account. To connect:

1. Set up a Meta Business account and WhatsApp Business API
2. In FrontlineHQ, go to Go Live → Channels → WhatsApp
3. Enter your WhatsApp phone number and API credentials
4. Click Connect and verify the webhook

SMS integration uses Twilio. To set up:

1. Create a Twilio account and get a phone number
2. In FrontlineHQ, go to Go Live → Channels → SMS
3. Enter your Twilio Account SID, Auth Token, and phone number
4. Click Connect

SMS responses are automatically kept concise (under 160 characters when possible).