Managing and Responding to Reviews

The Reviews page shows all your Google reviews with:

• Star rating and review text
• Reviewer name and date
• Response status — Pending, Draft, Published
• AI-generated response (if available)

Filter reviews by rating (1-5 stars), response status, or date range.

For each review, you can:

• Generate AI Response — Click to get an AI-drafted response tailored to the review content
• Edit the draft — Modify the AI response before publishing
• Write your own — Type a custom response from scratch
• Publish — Post the response directly to Google

AI responses are generated using your business context and brand tone. They acknowledge the reviewer's feedback, address specific points, and maintain a professional voice.

Whether you use AI or write manually, follow these guidelines:

• Respond to every review — both positive and negative
• Be specific — Reference what the reviewer mentioned
• Stay professional — Even when reviews are unfair
• Invite offline contact — For negative reviews, offer to resolve privately
• Never promise refunds publicly — Handle compensation privately