AI-Generated Review Responses

When you click Generate AI Response, FrontlineHQ's AI:

1. Reads the full review text and star rating
2. Identifies key themes (service quality, wait time, pricing, staff, etc.)
3. Generates a professional, empathetic response using your business context
4. Presents it as a draft for your review before publishing

The AI never publishes automatically — you always review and approve first.

AI responses are built to follow review management best practices:

• Thanks the reviewer for their feedback
• Acknowledges specific issues mentioned
• Apologizes where appropriate without making excuses
• Invites the reviewer to contact you directly for resolution
• Never promises refunds, free items, or compensation — that's your decision to make privately

After generating a response, you can edit it freely before publishing. Common edits include:

• Adding the reviewer's first name
• Including specific details about how you've addressed the issue
• Adjusting the tone to match your personal style
• Adding a personal sign-off