Review Analytics and Insights

The review analytics section shows:

• Average rating — Your overall star rating across all reviews
• Total reviews — Count of all reviews synced
• Response rate — Percentage of reviews with published responses
• Rating distribution — Breakdown by 1-5 stars
• Trend over time — How your rating is changing month to month

Review analytics help you identify patterns:

• Recurring complaints — If multiple reviews mention the same issue, it needs attention
• Response time — Faster responses show you care
• Rating trends — Track whether your improvements are working

Use these insights to train your staff, improve operations, and ultimately get more 5-star reviews.