API Keys and Developer Tools

Go to Developer in the sidebar to manage API keys. Each key has:

• Name — A label for identification (e.g., "CRM Integration")
• Permissions — Which API endpoints the key can access
• Last used — When the key was last used

API keys are shown once when created. Store them securely — we cannot retrieve them later.

Set up webhooks to receive real-time notifications when events happen:

• New conversation — When a chat starts
• Lead captured — When a visitor submits contact info
• Call completed — When a voice call ends
• Review received — When a new review is synced

Each webhook includes a signing secret so you can verify the payload authenticity.

The FrontlineHQ REST API (v1) provides programmatic access to:

• Chatbots — CRUD operations, configuration
• Conversations — Read chat history
• Leads — Read and update lead status
• Contacts — CRM contact management
• Knowledge sources — Manage training data
• Analytics — Pull usage metrics

All API requests require an API key in the Authorization header. See the Developer portal for full documentation.