Training Your Voice Agent

Your voice agent uses the same knowledge base as your chatbot. Go to the Knowledge tab in your voice agent hub to manage sources. Any Q&A pairs, website content, or files you add will be used by both the chatbot and voice agent.

The Script tab lets you customize how the voice agent handles calls:

• Greeting — The opening line when answering a call
• Business hours handling — What to say during vs. after hours
• Transfer rules — When to transfer to a human
• Closing — How to wrap up a call

You can also set up specific responses for common scenarios like appointment booking, pricing questions, or emergency requests.

Choose from multiple AI voices with different accents, genders, and speaking styles. Preview each voice before selecting. The voice you choose should match your brand — a dental office might want a warm, reassuring voice, while a tech company might want a more professional tone.