Setting Up Your Voice Agent

Go to Voice Agent in the sidebar and click Create Voice Agent. You'll be guided through:

1. Agent name — Give your agent a name (e.g., "Front Desk")
2. Phone number — Select or provision a phone number
3. Voice selection — Choose the AI voice that represents your business
4. Business info — Confirm your business name, hours, and services

You can forward your existing business phone to your AI voice agent number when you can't answer. Most phone providers support conditional forwarding:

• Forward on busy — When you're on another call
• Forward on no answer — After a set number of rings
• Forward always — Send all calls to the AI agent

Contact your phone provider for specific forwarding instructions.

Use the Test tab in your voice agent hub to make a test call. This lets you hear exactly how the AI will sound to your callers. Test different scenarios:

• Basic greeting and business hours question
• Appointment booking request
• Emergency or urgent call
• Request to speak with a human