Voice Agent Settings and Configuration

In the Settings tab of your voice agent hub, configure:

• Agent status — Active or paused
• Max call duration — Set a maximum call length
• Language — Primary language for the agent
• Timezone — For business hours awareness

Set up when the AI should transfer calls to a human:

• Keyword triggers — Transfer when caller says "speak to a person" or "human"
• Confidence threshold — Transfer when the AI isn't sure about an answer
• Transfer number — The phone number to forward to

Transferred calls include a brief AI summary so the human agent has context before picking up.

Get notified about calls via:

• Email alerts — Summary of each call sent to your inbox
• Dashboard notifications — Real-time alerts in FrontlineHQ
• Webhook — Send call data to your CRM or other tools